Hall Place and Gardens is an historic Tudor property in the London borough of Bexley, operated by the Bexley Heritage Trust. Aiming to provide a more enjoyable visitor experience, the trust was interested in current visitor satisfaction and visitation trends. Implementing a satisfaction survey with a random sample of visitors, an observation study of the house and gardens, and a self-administered visitation survey, the team evaluated the visitor experience at Hall Place. Based on the data, the team made recommendations to the Bexley Heritage Trust on ways to provide a more targeted visitor experience.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Brown, Elizabeth Sarah
• Kalbacher, Kelly Wales
• Weaver, Sean Michael

Subject

• Culture
• Community
• Learning

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-062013-084118

Keyword

• Architecture--Conservation and restoration

Advisor

• Hou, Zhikun
• Mott, Wesley T.

Year

• 2013

Center

• London, England Project Center - IQP

Sponsor

• Bexley Heritage Trust

Date created

• 2013-06-20

Location

• London

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright