Student Work

Managing Lateness to Improve Process Flow in Primary Care

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Primary care clinics are facing increased patient volume, which can contribute to delays and dissatisfied patients. This project examined root causes of delays and potential countermeasures in a large primary care clinic that is part of an integrated health system. The team gathered data and created simulation models to explore opportunities for improvement. Based on the simulation analysis, reducing variation in appointment durations and earlier patient arrivals had significant positive effects on the timeliness of appointment starts and the total visit time.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
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  • E-project-032316-202736
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Year
  • 2016
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Date created
  • 2016-03-23
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Permanent link to this page: https://digital.wpi.edu/show/zw12z6847