Student Work

Communication within the Tourism industry in Hong Kong

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The tourism industry is a significant contributor to Hong Kong's economy. Although tourism is important to Hong Kong, and English communication is necessary to the tourism industry, there is a very little linguistic research about tourism. The aim of this project is to collect descriptions and observe trends in English interactions within the tourism industry, to help fill this gap. Interactions that occurred naturally between tourists and tourism staff were recorded and rated on level of formality and English level. Results show that the price range of the hotels and the staff's position influenced the level of English spoken. By collecting information about interactions and analyzing them, a better understanding of English used in the tourism industry was gained.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
Creator
Subject
Publisher
Identifier
  • E-project-022509-213617
Keyword
Advisor
Year
  • 2009
Center
Sponsor
Date created
  • 2009-02-25
Location
  • Hong Kong
Resource type
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Last modified
  • 2021-02-03

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