Student Work

Smartphone Repair in Denmark: Informing Consumers on How to Handle Smartphone Defects

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We worked with Forbrugerrådet in Copenhagen, Denmark to advise Danish consumers on how to obtain a functional smartphone after experiencing smartphone defects. Interviews with Danish consumers to determine what information is important to them in choosing to repair or replace a defective smartphone revealed a desire to better understand consumer rights, warranties and repair costs. The findings were compiled to develop a guide to encourage consumers experiencing smartphone defects to seek repairs. The guide was published in Forbrugerrådet Tænk as a part of the organization’s campaign for product durability and reparability.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
Creator
Subject
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Identifier
  • E-project-050216-150123
Keyword
Advisor
Year
  • 2016
Center
Sponsor
Date created
  • 2016-05-02
Location
  • Copenhagen
Resource type
Rights statement

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Permanent link to this page: https://digital.wpi.edu/show/7p88cg965