Student Work
Smartphone Repair in Denmark: Informing Consumers on How to Handle Smartphone Defects
PublicDownloadable Content
open in viewerWe worked with Forbrugerrådet in Copenhagen, Denmark to advise Danish consumers on how to obtain a functional smartphone after experiencing smartphone defects. Interviews with Danish consumers to determine what information is important to them in choosing to repair or replace a defective smartphone revealed a desire to better understand consumer rights, warranties and repair costs. The findings were compiled to develop a guide to encourage consumers experiencing smartphone defects to seek repairs. The guide was published in Forbrugerrådet Tænk as a part of the organization’s campaign for product durability and reparability.
- This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
- Creator
- Subject
- Publisher
- Identifier
- E-project-050216-150123
- Keyword
- Advisor
- Year
- 2016
- Center
- Sponsor
- Date created
- 2016-05-02
- Location
- Copenhagen
- Resource type
- Rights statement
Relations
- In Collection:
Items
Items
Thumbnail | Title | Visibility | Embargo Release Date | Actions |
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Final_Report.pdf | Public | Download | ||
Supplemental_Material_Final_Guide.pdf | Public | Download |
Permanent link to this page: https://digital.wpi.edu/show/7p88cg965