This project involved the design, construction, and implementation of a system to improve Cisco's Contact Center demonstrations to potential customers. The system aimed to provide customized demonstration resources by industry vertical and geographic sales theater and streamline the demonstration creation process by Cisco sales representatives. By collaborating with Cisco sales representatives directly, the final deliverable is a set of demo resources that is likely to be used and ultimately increase Cisco's Contact Center sales.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Werner, Ulrich Aldon
• Boran, Kyle Thomas

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-043009-114113

Advisor

• Strong, Diane M.

Year

• 2009

Sponsor

• Cisco Systems, Inc.

Date created

• 2009-04-30

Location

• Boxboro

Resource type

• Major Qualifying Project

Major

• Management Information Systems

Rights statement

• In Copyright

Last modified

• 2020-12-31