London Borough of Croydon
Social housing is a vital service provided to tenants by local authorities in the boroughs of London. The Croydon Council is one such authority; it manages housing stock and tenant information with two separate databases. However, in recent years the information held within these separate databases has become outdated and inconsistent. The goal of this project was to research solutions to this problem and contact vendors to build a strong business case for the Council to adopt. Myriad focus groups and interviews of Council staff revealed a universal desire for an updated system. The final business case submitted to the Council recommended the implementation of a middleware system to unify the existing databases and provide a central access point for tenants and officers.
Worcester Polytechnic Institute
Interactive Qualifying Project
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Social Science and Policy Studies