Faculty Advisor

Billiar, Kristen

Faculty Advisor

Madan, Ryan Smith

Project Center

Melbourne, Australia


Sponsored by the Emergency Services Foundation, this project investigates Victoria's potential to increase the situational awareness of its emergency service organisations (ESOs) in large- scale disasters by harvesting community social media information. This report acknowledges that, Victorian ESOs view social media as an important communication tool. It identifies the value to ESOs of harvesting and mapping community social media information, and suggests ways in which Victoria may overcome some of the associated challenges. As its ESOs strive to be "community- focused and consequence-driven", this report recommends that Victoria utilises the rich information that the community can provide, enabling it to further "deliver the highest level of service to the community".


Worcester Polytechnic Institute

Date Accepted

May 2012

Project Type

Interactive Qualifying Project



Advisor Department

Biomedical Engineering

Advisor Department

Humanities and Arts