Swissgrid, Switzerland's Transmission System Operator (TSO), has a major role in guaranteeing uninterrupted services; therefore their current initial and continuing training programs need to be as effective as possible so their operators remain updated and proficient at their daily tasks. This project looks at improving training and knowledge transfer at Swissgrid. We interviewed operational experts at a variety of companies within and outside of the power industry. We compared and analyzed present industry best practices in knowledge management and operational training with those applied at Swissgrid. With the answers obtained from the interviews and further independent research, we generated a set of recommendations that Swissgrid could potentially implement for their future trainings.
Worcester Polytechnic Institute
Interactive Qualifying Project
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Humanities and Arts