Faculty Advisor

Hou, Zhikun

Faculty Advisor

Mott, Wesley T.

Center

LOND / London Project Center

Abstract

The British Museum’s Citi Money Gallery underwent renovations in 2012. Using visitor tracking, questionnaires, and visitor counting, our study evaluates the effect of the changes on the visitor experience. iPads and foreign language questionnaires streamlined our sampling process and increased the size and demographics of the sample population, allowing for a substantially better understanding of visitor experience. Increased visitor engagement and satisfaction indicates that the renovations were effective.

Publisher

Worcester Polytechnic Institute

Date Accepted

June 2013

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Mechanical Engineering

Advisor Department

Humanities and Arts

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