Faculty Advisor

Dehner, Corey

Faculty Advisor

Rosbach, Derren

Project Center

Worcester Community Project Center


The Central Community Branch Young Men’s Christian Association, or YMCA, in Worcester, Massachusetts is a cause-driven organization that works side-by-side with families and people of all ages to strengthen the community. The goal of this study was to collaborate with the YMCA to assess and enhance forms of communication amongst staff and between staff and parents at the afterschool program. Using participatory observation, surveys, interviews, and research, we found that the YMCA’s communication would benefit from the use of a mobile application to help with tracking of the participants. In addition, our research also revealed that parent satisfaction would improve if the environment of the pick-up area included seating and a bulletin board.


Worcester Polytechnic Institute

Date Accepted

May 2017

Project Type

Interactive Qualifying Project



Advisor Department

Interdisciplinary Programs

Advisor Department

Undergraduate Studies