Faculty Advisor

Jiusto, J. Scott

Faculty Advisor

Smith, Ruth L.

Project Center

Zurich, Switzerland


The goal of our project was to develop a methodology to be used to analyze the new field of industrial service industries and their relationships. To realize this goal, we produced a standardized set of case studies, piloted interview and survey formats, and created metrics to analyze services. This resulted in the creation of eight case studies that explore different company operations across a number of key industries, and a guide for future researchers to define this aspect of business.


Worcester Polytechnic Institute

Date Accepted

May 2015

Project Type

Interactive Qualifying Project



Advisor Department

Interdisciplinary Programs

Advisor Department

Humanities and Arts