The Montgomery County Department of Public Libraries has, in the past, conducted annual surveys to assess its performance in several key areas.  Until recently, however, budget cuts have forced the library system to cease collecting this useful feedback.  This project created a system with which the libraries of Montgomery County may once again assess their customers' satisfaction.  This system includes paper surveys, a structured database of questions, and a data analysis tool.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Dubois, Brendon David
• Dunaj, Cameron C.
• Babina, Matthew A

Subject

• Community
• Computing

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-121206-170115

Keyword

• Application software--Development
• Surveys

Advisor

• Lucht, David A.
• Hansen, Peter H.

Year

• 2006

Center

• Washington, DC Project Center - IQP

Sponsor

• Montgomery County Department of Public Libraries

Date created

• 2006-12-12

Location

• Rockville

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright