Faculty Advisor

Hansen, Peter H.

Faculty Advisor

Lucht, David A.

Center

Washington, D.C.

Abstract

The Montgomery County Department of Public Libraries has, in the past, conducted annual surveys to assess its performance in several key areas. Until recently, however, budget cuts have forced the library system to cease collecting this useful feedback. This project created a system with which the libraries of Montgomery County may once again assess their customers' satisfaction. This system includes paper surveys, a structured database of questions, and a data analysis tool.

Publisher

Worcester Polytechnic Institute

Date Accepted

December 2006

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Humanities and Arts

Advisor Department

Fire Protection Engineering

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