Faculty Advisor

Lemone, Karen A.

Faculty Advisor

Salazar, Guillermo F.

Project Center

Melbourne, Australia


The outcomes assessment program of Vision Australia, a low-vision service provider in Australia, evaluates the effectiveness of the client service delivery model, but provides no way to find unmet need. The project's goal was to design a feedback system for evaluating client unmet need. Feedback mechanisms of service organizations were assessed to determine appropriate techniques for Vision Australia. Client interviews and focus groups were performed to establish the unmet need. Unmet needs were identified and a feedback system was designed.


Worcester Polytechnic Institute

Date Accepted

April 2008

Project Type

Interactive Qualifying Project



Advisor Department

Computer Science

Advisor Department

Civil and Environmental Engineering