The outpatient pharmacy at Lerdsin Hospital in Bangkok, Thailand, struggles to meet the demands of an increased prescription workload due to a new social healthcare scheme. Through an analysis of the present process, we identified the main factors that contribute to the substandard thirty-five minute prescription wait time. Recommendations were developed for pharmacy service improvements in the areas of layout, staffing, and equipment in an effort to decrease patient wait time and prescription error.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Hannon, Teri Anne
• Giddings, Monica J
• Gray, Amanda L

Subject

• Infrastructure
• Health
• Well-Being

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-031405-111535

Keyword

• Organizational effectiveness
• Medical care

Advisor

• Pierson, Stephen W.
• Krueger, Robert

Year

• 2005

Center

• Bangkok, Thailand Project Center - IQP

Sponsor

• Lerdsin Hospital

Date created

• 2005-03-14

Location

• Bangkok

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright