Faculty Advisor

Garvin, Ann

Faculty Advisor

Peet, R. Creighton

Project Center

San Juan, Puerto Rico


The Puerto Rican Water and Sewer Authority (PRASA) is losing money because of failing water meters and under-billing. The goal of our project was to help PRASA by recommending an efficient replacement plan. To do this we performed a customer survey to determine their satisfaction with the authority. We also interviewed the directors of Customer Service to gain knowledge of the replacement effort and its problems. Replacement plans from around the world were compared to Puerto Rico's to determine where Puerto Rico ranks. Finally, we performed a cost benefit analysis on metering systems using new reading technology. We made recommendations on new meter technology, as well as ways to improve the efficiency of the meter replacement plan, enabling the replacement of 200,000 meters a year.


Worcester Polytechnic Institute

Date Accepted

May 2006

Project Type

Interactive Qualifying Project



Advisor Department

Civil and Environmental Engineering

Advisor Department

Interdisciplinary Programs