The United States Patent and Trademark Office is working to improve its position as a "world-class" patent system. The goal of this project was to assist the USPTO by evaluating their current quality metrics on patent examinations. To analyze the quality metrics, our team collected data through an analysis of external and internal surveys, annual reports, focus groups, and employee interviews. Our team identified key quality issues and made recommendations for the development of new metrics to monitor quality improvement.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Borkowski, Elora Virginya
• Weiler, Andrew James
• Bennett, Olivia Simone
• Fulgoni, Arthur John

Subject

• Industry
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-121714-181155

Keyword

• Organizational effectiveness

Advisor

• Davis, Paul W.
• Hanlan, James P.

Year

• 2014

Center

• Washington, DC Project Center - IQP

Sponsor

• United States Patent and Trademark Office (USPTO)

Date created

• 2014-12-17

Location

• Washington

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright