Peet, R. Creighton
Rolle, Marsha W.
WASH / Washington, DC, Project Center
United States Patent and Trademark Office
The USPTO is facing the challenge of improving employee engagement among employees who work both in the office and from home. Using interviews, surveys and a focus group we developed an Employee Engagement Metric System that allows the USPTO to measure employee engagement and provides a framework for future engagement measurement and improvement. Using this system, we were able to calculate a baseline engagement score for the USPTO to use as a comparison for future years.
Worcester Polytechnic Institute
Interactive Qualifying Project
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