Faculty Advisor

Peet, R. Creighton

Faculty Advisor

Rolle, Marsha W.

Center

Washington, DC

Abstract

The USPTO is facing the challenge of improving employee engagement among employees who work both in the office and from home. Using interviews, surveys and a focus group we developed an Employee Engagement Metric System that allows the USPTO to measure employee engagement and provides a framework for future engagement measurement and improvement. Using this system, we were able to calculate a baseline engagement score for the USPTO to use as a comparison for future years.

Publisher

Worcester Polytechnic Institute

Date Accepted

December 2012

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Interdisciplinary Programs

Advisor Department

Biomedical Engineering

Project Center

Washington, DC

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