Faculty Advisor

Ault, Holly Keyes

Faculty Advisor

Hanlan, James P.

Center

Washington, DC

Abstract

This document contains an analysis of a Complaint Management System put in place by the Department of Permitting Services located in Montgomery County, Maryland. The information used in this analysis was gathered from literature, group interviews, questionnaires, and the Hansen v7.6 software used by the Department of Permitting Services. Our objective was to provide the department with recommendations and means of improving their Complaint Management System to better improve their ability to serve the public.

Publisher

Worcester Polytechnic Institute

Date Accepted

December 2007

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Mechanical Engineering

Advisor Department

Humanities and Arts

Project Center

Washington, DC

Share

COinS