Faculty Advisor

Kinicki, Robert

Faculty Advisor

Weininger, Stephen J.

Project Center

Melbourne, Australia


This project developed a set of Key Performance Indicators (KPIs) and an implementation plan for the City of Melbourne's Building Team to improve measurement of workload and the contributions of each Building Officer. By shadowing the Building Officers, hosting a workshop, and examining internal documents, specific processes important to quantifying performance were identified. The developed KPI's utilize existing databases and reporting schemes for ease of documentation and cost effectiveness without significantly altering the Building Officers' daily activities. These measures account for the varying complexities associated with working in a major city.


Worcester Polytechnic Institute

Date Accepted

May 2009

Project Type

Interactive Qualifying Project



Advisor Department

Computer Science

Advisor Department

Chemistry and Biochemistry