Faculty Advisor

Clark, Constance

Faculty Advisor

DiBiasio, David

Faculty Advisor

Mello, Natalie A.

Center

Washington, D.C.

Abstract

This project focused on the issue of taxi customer service in Montgomery County, MD. Through background research, regulator and company interviews, and analyzation of data, we identified a set of issues with a proposed customer service regulation. We developed a set of recommendations for the County that included suggested modifications to the customer service regulation, alternative methods for the collection of regulation data, a County-sponsored driver-training program, and funding options.

Publisher

Worcester Polytechnic Institute

Date Accepted

December 2009

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Humanities and Arts

Advisor Department

Chemical Engineering

Advisor Department

Interdisciplinary Programs

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