This project was conducted with the British Postal Museum and Archive (BPMA) in order to improve their methods of visitor experience evaluation. We evaluated the BPMA’s past data, conducted research, interviewed staff and visitors, edited surveys, developed creative writing/drawing activities, and used social media to promote exhibitions. Through these methods we were able to identify the present visitors’ demographics, evaluate visitor engagement, and collect visitor feedback on their experiences. Ultimately, we made recommendations to our sponsors on how to improve their exhibitions and their visitor engagement evaluation methods.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Conklin, Angela-Marie
• Casha, Nysa Maria
• Sun, Shuyang
• Benda, George Carl

Subject

• Learning
• Computing
• Culture

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-062714-063503

Keyword

• Museum exhibits--Evaluation
• Community development

Advisor

• Ruiz, Carolina
• Shockey, Ingrid K.

Year

• 2014

Center

• London, England Project Center - IQP

Sponsor

• The British Postal Museum & Archive (BPMA)

Date created

• 2014-06-27

Location

• London

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright