Faculty Advisor

Ruiz, Carolina

Faculty Advisor

Shockey, Ingrid K.

Project Center

London, England


This project was conducted with the British Postal Museum and Archive (BPMA) in order to improve their methods of visitor experience evaluation. We evaluated the BPMA’s past data, conducted research, interviewed staff and visitors, edited surveys, developed creative writing/drawing activities, and used social media to promote exhibitions. Through these methods we were able to identify the present visitors’ demographics, evaluate visitor engagement, and collect visitor feedback on their experiences. Ultimately, we made recommendations to our sponsors on how to improve their exhibitions and their visitor engagement evaluation methods.


Worcester Polytechnic Institute

Date Accepted

June 2014

Project Type

Interactive Qualifying Project



Advisor Department

Computer Science

Advisor Department

Interdisciplinary Programs