Shockey, Ingrid K.
This project was conducted with the British Postal Museum and Archive (BPMA) in order to improve their methods of visitor experience evaluation. We evaluated the BPMA’s past data, conducted research, interviewed staff and visitors, edited surveys, developed creative writing/drawing activities, and used social media to promote exhibitions. Through these methods we were able to identify the present visitors’ demographics, evaluate visitor engagement, and collect visitor feedback on their experiences. Ultimately, we made recommendations to our sponsors on how to improve their exhibitions and their visitor engagement evaluation methods.
Worcester Polytechnic Institute
Interactive Qualifying Project
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