Faculty Advisor

Clements, Kevin A.

Faculty Advisor

Davis, Paul W.

Center

Melbourne, Australia

Abstract

Vision Australia (VA), a non-profit, blind services organization, is currently operating under three separate client service models, which are remnants of its recent merger. This project was established to examine archival evidence of the pre-merger organizations, interview VA staff, and consult similar international service organizations to explore solutions to challenges that VA will face in the formation of their new client service model. Analysis of these data has generated a set of recommendations for VA's client service model development team.

Publisher

Worcester Polytechnic Institute

Date Accepted

April 2006

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Electrical and Computer Engineering

Advisor Department

Mathematical Sciences

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