Faculty Advisor

Clements, Kevin A.

Faculty Advisor

Davis, Paul W.

Project Center

Melbourne, Australia


Vision Australia (VA), a non-profit, blind services organization, is currently operating under three separate client service models, which are remnants of its recent merger. This project was established to examine archival evidence of the pre-merger organizations, interview VA staff, and consult similar international service organizations to explore solutions to challenges that VA will face in the formation of their new client service model. Analysis of these data has generated a set of recommendations for VA's client service model development team.


Worcester Polytechnic Institute

Date Accepted

April 2006

Project Type

Interactive Qualifying Project



Advisor Department

Electrical and Computer Engineering

Advisor Department

Mathematical Sciences