Faculty Advisor

Ault, Holly Keyes

Faculty Advisor

Barnett, Jonathan Ross

Center

Melbourne, Australia

Abstract

Vision Australia, a provider of services to the blind and vision impaired in Australia, is three years removed from the merger which resulted in its conception. A new client service model has been developed by the organization in an effort to achieve continuous improvement in client outcomes. The goal of this project was to make suggestions for evaluating the implementation of the new service model in addition to developing a framework for the evaluation of client outcomes. This project identified a list of indicators for measuring the implementation of the new service model and created a framework for assessing client outcomes.

Publisher

Worcester Polytechnic Institute

Date Accepted

April 2007

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Mechanical Engineering

Advisor Department

Fire Protection Engineering

Share

COinS