Faculty Advisor
Ault, Holly Keyes
Faculty Advisor
Barnett, Jonathan Ross
Center
Melbourne, Australia
Sponsor
Vision Australia
Abstract
Vision Australia, a provider of services to the blind and vision impaired in Australia, is three years removed from the merger which resulted in its conception. A new client service model has been developed by the organization in an effort to achieve continuous improvement in client outcomes. The goal of this project was to make suggestions for evaluating the implementation of the new service model in addition to developing a framework for the evaluation of client outcomes. This project identified a list of indicators for measuring the implementation of the new service model and created a framework for assessing client outcomes.
Publisher
Worcester Polytechnic Institute
Date Accepted
April 2007
Project Type
Interactive Qualifying Project
Copyright Statement
All authors have granted to WPI a nonexclusive royalty-free license to distribute copies of the work, subject to other agreements. Copyright is held by the author or authors, with all rights reserved, unless otherwise noted.
Accessibility
Unrestricted
Advisor Department
Mechanical Engineering
Advisor Department
Fire Protection Engineering
Project Center
Melbourne, Australia