Faculty Advisor

Bianchi, Frederick W.

Faculty Advisor

Jarvis, Susan M.

Project Center

Copenhagen, Denmark


We worked with Forbrugerrådet in Copenhagen, Denmark to advise Danish consumers on how to obtain a functional smartphone after experiencing smartphone defects. Interviews with Danish consumers to determine what information is important to them in choosing to repair or replace a defective smartphone revealed a desire to better understand consumer rights, warranties and repair costs. The findings were compiled to develop a guide to encourage consumers experiencing smartphone defects to seek repairs. The guide was published in Forbrugerrådet Tænk as a part of the organization’s campaign for product durability and reparability.


Worcester Polytechnic Institute

Date Accepted

May 2016

Project Type

Interactive Qualifying Project



Advisor Department

Humanities and Arts

Advisor Department

Electrical and Computer Engineering