Faculty Advisor
Bianchi, Frederick W.
Faculty Advisor
Jarvis, Susan M.
Center
DEN / Denmark Project Center
Sponsor
Danish Consumer Council
Abstract
We worked with Forbrugerrådet in Copenhagen, Denmark to advise Danish consumers on how to obtain a functional smartphone after experiencing smartphone defects. Interviews with Danish consumers to determine what information is important to them in choosing to repair or replace a defective smartphone revealed a desire to better understand consumer rights, warranties and repair costs. The findings were compiled to develop a guide to encourage consumers experiencing smartphone defects to seek repairs. The guide was published in Forbrugerrådet Tænk as a part of the organization’s campaign for product durability and reparability.
Publisher
Worcester Polytechnic Institute
Date Accepted
May 2016
Project Type
Interactive Qualifying Project
Copyright Statement
All authors have granted to WPI a nonexclusive royalty-free license to distribute copies of the work, subject to other agreements. Copyright is held by the author or authors, with all rights reserved, unless otherwise noted.
Accessibility
Unrestricted
Advisor Department
Humanities and Arts
Advisor Department
Electrical and Computer Engineering