Bianchi, Frederick W.
Jarvis, Susan M.
DEN / Denmark Project Center
Danish Consumer Council
We worked with Forbrugerrådet in Copenhagen, Denmark to advise Danish consumers on how to obtain a functional smartphone after experiencing smartphone defects. Interviews with Danish consumers to determine what information is important to them in choosing to repair or replace a defective smartphone revealed a desire to better understand consumer rights, warranties and repair costs. The findings were compiled to develop a guide to encourage consumers experiencing smartphone defects to seek repairs. The guide was published in Forbrugerrådet Tænk as a part of the organization’s campaign for product durability and reparability.
Worcester Polytechnic Institute
Interactive Qualifying Project
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Humanities and Arts
Electrical and Computer Engineering