With 400 km of rails, 270 stations, and more than 1.3 billion passenger journeys each year, quickly and safely moving passengers through stations and onto trains is an ongoing priority for the London Underground. The goal of this project was to analyze passenger flow and recommend ways to alleviate crowding and congestion. We gathered qualitative and quantitative data, through interviews with London Underground employees, CCTV observation, and analysis of customer satisfaction data. Our findings suggest that the current patterns of passenger flow and congestion are unsatisfactory and unsustainable and we propose a number of recommendation that London Underground and Transport for London might pursue to alleviate the problems in the future.
Worcester Polytechnic Institute
Interactive Qualifying Project
Humanities and Arts