With 400 km of rails, 270 stations, and more than 1.3 billion passenger journeys each year, quickly and safely moving passengers through stations and onto trains is an ongoing priority for the London Underground. The goal of this project was to analyze passenger flow and recommend ways to alleviate crowding and congestion. We gathered qualitative and quantitative data, through interviews with London Underground employees, CCTV observation, and analysis of customer satisfaction data. Our findings suggest that the current patterns of passenger flow and congestion are unsatisfactory and unsustainable and we propose a number of recommendation that London Underground and Transport for London might pursue to alleviate the problems in the future.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Chiang, Li-Yang (Edward)
• Johnson, Ian C
• O'Keefe, Aidan J
• Crockett, Robert Charles

Subject

• Sustainability
• Well-Being
• Security
• Infrastructure
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-062317-051103

Keyword

• Roads
• Transportation

Advisor

• deWinter, Jennifer
• Golding, Dominic

Year

• 2017

Center

• London, England Project Center - IQP

Sponsor

• London Underground

Date created

• 2017-06-23

Location

• London

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright