Sisson, R. D.
The internal utilization of outcome assessment information by multi-function non-profit social service organizations has been evaluated by interviewing central and program level staff of eight organizations. This evaluation was based on the organizations' outcome assessment usage as compared to ten points of best practice as identified by the interviews. The results indicated that many non-profit organizations do not effectively utilize all outcome date collected, but recognize potential for future usage.
Worcester Polytechnic Institute
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