The purpose of this project is to assess current customer service levels within the Office of Procurement and make recommendations for improvement. Interviews were conducted with Contract Administrators and Contractors to evaluate customer service. The interviews focused on the strengths and weaknesses of the procurement system, response times to contractor inquires, and inter-office communication methods. Recommendations were made to the Procurement Office to revise the procurement regulations and provide training for Contract Administrators and Contractors.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Magnussen, Jon R.
• Britton, Curtis Lee
• Staffier, Michael Anthony

Subject

• Industry
• Infrastructure
• Community
• Sustainability

Publisher

• Worcester Polytechnic Institute

Identifier

• 00B030I

Keyword

• Public engagement

Advisor

• Ma, Yi Hua
• Heinricher, Arthur C.

Year

• 2000

Center

• Washington, DC Project Center - IQP

Date created

• 2000-01-01

Location

• Rockville

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright

Last modified

• 2020-12-07