Faculty Advisor

Ault, Holly K.

Faculty Advisor

Brattin, Joel J.


The purpose of this project is to develop recommendations for the improvement of the information exchange system currently used by Arthritis Care, a non-profit organisation in the United Kingdom. We used interviews, focus groups and surveys to obtain the opinions of Arthritis Care's staff on the topics of communication, information needs, and the implementation of a new computer based information system. From the responses of the staff members, we extracted data to determine their information needs and prioritised them. Finally, we made recommendations for an Information Technology system, training requirements, and policies and procedures that best suit the organisation's needs. The improvement of Arthritis Care's information and communication system will help the organization become more efficient and productive in supporting people with arthritis


Worcester Polytechnic Institute

Date Accepted

January 2000

Project Type

Interactive Qualifying Project


Restricted-WPI community only

Advisor Department

Mechanical Engineering

Advisor Department

Humanities and Arts