Faculty Advisor

Hou, Zhikun

Faculty Advisor

Mott, Wesley T.

Center

London, England

Abstract

Hall Place and Gardens is an historic Tudor property in the London borough of Bexley, operated by the Bexley Heritage Trust. Aiming to provide a more enjoyable visitor experience, the trust was interested in current visitor satisfaction and visitation trends. Implementing a satisfaction survey with a random sample of visitors, an observation study of the house and gardens, and a self-administered visitation survey, the team evaluated the visitor experience at Hall Place. Based on the data, the team made recommendations to the Bexley Heritage Trust on ways to provide a more targeted visitor experience.

Publisher

Worcester Polytechnic Institute

Date Accepted

June 2013

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Mechanical Engineering

Advisor Department

Humanities and Arts

Project Center

London, England

Your accessibility may vary due to other restrictions.

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