Mott, Wesley T.
Bexley Heritage Trust
Hall Place and Gardens is an historic Tudor property in the London borough of Bexley, operated by the Bexley Heritage Trust. Aiming to provide a more enjoyable visitor experience, the trust was interested in current visitor satisfaction and visitation trends. Implementing a satisfaction survey with a random sample of visitors, an observation study of the house and gardens, and a self-administered visitation survey, the team evaluated the visitor experience at Hall Place. Based on the data, the team made recommendations to the Bexley Heritage Trust on ways to provide a more targeted visitor experience.
Worcester Polytechnic Institute
Interactive Qualifying Project
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Humanities and Arts
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