Faculty Advisor

Hou, Zhikun

Faculty Advisor

Mott, Wesley T.

Center

LOND / London Project Center

Abstract

Hall Place and Gardens is an historic Tudor property in the London borough of Bexley, operated by the Bexley Heritage Trust. Aiming to provide a more enjoyable visitor experience, the trust was interested in current visitor satisfaction and visitation trends. Implementing a satisfaction survey with a random sample of visitors, an observation study of the house and gardens, and a self-administered visitation survey, the team evaluated the visitor experience at Hall Place. Based on the data, the team made recommendations to the Bexley Heritage Trust on ways to provide a more targeted visitor experience.

Publisher

Worcester Polytechnic Institute

Date Accepted

June 2013

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Mechanical Engineering

Advisor Department

Humanities and Arts

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