This report, prepared for the Instituto Costarricense de Electricidad, is an exploratory study on the use of videophones as a means for providing customer service. After studying videophone technologies in the United States and analyzing the data from surveys, interviews and observations of ICE customer service operations, we found that the videophone might be able to improve the customer service department at ICE. However, we recommend that further investigations be done at various agencies concerning the customer's acceptance of videophones.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Spencer, Todd J.
• Omole, Umaikhe Eberechukwu
• Sparks, Jason David

Subject

• Computing
• Industry

Publisher

• Worcester Polytechnic Institute

Identifier

• 01E008I

Keyword

• Human-computer interaction

Advisor

• Salazar, Guillermo F.

Year

• 2001

Center

• San Jose, Costa Rica Project Center - IQP

Sponsor

• Instituto Costarricense de Electricidad, Centro de Atención Integral al Cliente (CAIC) Alajuela

Date created

• 2001-01-01

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright