Faculty Advisor
Salazar, Guillermo F.
Sponsor
Instituto Costarricense de Electricidad, CAIC Alajuela
Abstract
This report, prepared for the Instituto Costarricense de Electricidad, is an exploratory study on the use of videophones as a means for providing customer service. After studying videophone technologies in the United States and analyzing the data from surveys, interviews and observations of ICE customer service operations, we found that the videophone might be able to improve the customer service department at ICE. However, we recommend that further investigations be done at various agencies concerning the customer's acceptance of videophones.
Publisher
Worcester Polytechnic Institute
Date Accepted
January 2001
Project Type
Interactive Qualifying Project
Copyright Statement
Access to this report is limited to members of the WPI community. Please contact a project advisor or their department to request access
Accessibility
Restricted-WPI community only
Advisor Department
Civil and Environmental Engineering