Faculty Advisor

Salazar, Guillermo F.


This report, prepared for the Instituto Costarricense de Electricidad, is an exploratory study on the use of videophones as a means for providing customer service. After studying videophone technologies in the United States and analyzing the data from surveys, interviews and observations of ICE customer service operations, we found that the videophone might be able to improve the customer service department at ICE. However, we recommend that further investigations be done at various agencies concerning the customer's acceptance of videophones.


Worcester Polytechnic Institute

Date Accepted

January 2001

Project Type

Interactive Qualifying Project


Restricted-WPI community only

Advisor Department

Civil and Environmental Engineering