Salazar, Guillermo F.
Instituto Costarricense de Electricidad, CAIC Alajuela
This report, prepared for the Instituto Costarricense de Electricidad, is an exploratory study on the use of videophones as a means for providing customer service. After studying videophone technologies in the United States and analyzing the data from surveys, interviews and observations of ICE customer service operations, we found that the videophone might be able to improve the customer service department at ICE. However, we recommend that further investigations be done at various agencies concerning the customer's acceptance of videophones.
Worcester Polytechnic Institute
Interactive Qualifying Project
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Civil and Environmental Engineering