Salazar, Guillermo F.
Trust is important in the construction industry. It is build over time by face-to-face interaction. With the increase of information technologies, face-to-face tends to be eliminated. This study focuses on the impact of information technologies on trust. We presented a literature review on information technologies and conducted a survey. Our result shows that information technologies develop a faster and better communication while face-to-face works much better in a complex situation. Therefore, in the construction industry, information technologies and face-to-face communications are complimentary to each other.
Worcester Polytechnic Institute
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Civil and Environmental Engineering