Faculty Advisor

Salazar, Guillermo F.


Trust is important in the construction industry. It is build over time by face-to-face interaction. With the increase of information technologies, face-to-face tends to be eliminated. This study focuses on the impact of information technologies on trust. We presented a literature review on information technologies and conducted a survey. Our result shows that information technologies develop a faster and better communication while face-to-face works much better in a complex situation. Therefore, in the construction industry, information technologies and face-to-face communications are complimentary to each other.


Worcester Polytechnic Institute

Date Accepted

January 2004

Project Type

Interactive Qualifying Project


Restricted-WPI community only

Advisor Department

Civil and Environmental Engineering