Chiarelli, James A.
Sphar, Jefferson Alex
PANAMA / Panama City, Panama
Non-compliance is a pressing issue all airlines face. Copa Airlines tasked us with producing findings that would result in a higher understanding of non-compliance causes in their company using audit, employee rotation, delay, and high and low seasonal data. Due to the time limitations of the project we focused on non-compliance in Tocumen International Airport and El Dorado International Airport. Based on our analytical results, recommendations were made to Copa Airlines on how to improve data collection methods for further analysis.
Worcester Polytechnic Institute
Interactive Qualifying Project
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Social Science and Policy Studies