Balistrieri, Thomas J.
Habitat for Humanity MetroWest/Greater Worcester
Habitat for Humanity MetroWest/Greater Worcester is unable to employ an efficient and effective donation process. In the course of undertaking participant and non-participant observation as well as competitive benchmarking, we were able to discern that the problem is not the donation process, but breakdowns within the organization. We completed a 360-degree organizational cultural assessment focusing on 11 aspects of organizational culture. The results of the assessment enabled us to clearly discern specific organizational breakdowns. We offered recommendations that will ultimately lead to the creation and implementation of a successful donation process.
Worcester Polytechnic Institute
Interactive Qualifying Project
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