Faculty Advisor

Balistrieri, Thomas J.

Faculty Advisor

Roberts, Laura

Abstract

Habitat for Humanity MetroWest/Greater Worcester is unable to employ an efficient and effective donation process. In the course of undertaking participant and non-participant observation as well as competitive benchmarking, we were able to discern that the problem is not the donation process, but breakdowns within the organization. We completed a 360-degree organizational cultural assessment focusing on 11 aspects of organizational culture. The results of the assessment enabled us to clearly discern specific organizational breakdowns. We offered recommendations that will ultimately lead to the creation and implementation of a successful donation process.

Publisher

Worcester Polytechnic Institute

Date Accepted

December 2018

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

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