Faculty Advisor

Servatius, Brigitte

Faculty Advisor

Servatius, Herman


This project analyzed the role and the impact of the Emergency Services Foundation (ESF), an organization serving the emergency services sector and its workers in Victoria, Australia. Using qualitative tools, such as process mapping, we re-evaluated its relief and assistance program and helped it redefine its mission to help the construction of a new strategic plan. We gathered data through interviews with representatives of nine Victorian Emergency Service organizations and other stakeholders. We benchmarked the ESF and its member organizations against other emergency service organizations in Victoria and elsewhere. Using our analysis, we were able to identify gaps in the support they provide to their workers and make objective recommendations for change.


Worcester Polytechnic Institute

Date Accepted

December 2018

Project Type

Interactive Qualifying Project