Eddy, Bethel L.
TransNamib Holdings Ltd.
Our project focused on improving the internal and passenger communication at TransNamib. We assessed company culture, organizational identification, horizontal and vertical communication, and passenger communication. Through interviews, surveys, and a train ride we found that TransNamib has a hierarchical culture, strong organizational identification, weak vertical communication, decent horizontal communication, and the passenger service lacks updates on train status. We recommend that the company translates documents into multiple languages and makes them accessible, hosts company-wide social events, increases training opportunities, implements an SMS alert system, adds signage on trains and platforms, and requires that executives regularly visit ground-level employees and ride trains.
Worcester Polytechnic Institute
Interactive Qualifying Project
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