Faculty Advisor

Doiron, Joseph

Faculty Advisor

Eddy, Bethel L.

Abstract

Our project focused on improving the internal and passenger communication at TransNamib. We assessed company culture, organizational identification, horizontal and vertical communication, and passenger communication. Through interviews, surveys, and a train ride we found that TransNamib has a hierarchical culture, strong organizational identification, weak vertical communication, decent horizontal communication, and the passenger service lacks updates on train status. We recommend that the company translates documents into multiple languages and makes them accessible, hosts company-wide social events, increases training opportunities, implements an SMS alert system, adds signage on trains and platforms, and requires that executives regularly visit ground-level employees and ride trains.

Publisher

Worcester Polytechnic Institute

Date Accepted

May 2019

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

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