Faculty Advisor

Orr, John A.

Faculty Advisor

Marrone, Paul

Abstract

Acorn of London is a housing company that provides private housing to many university students traveling and staying within London. The goal of this project was to work with Acorn, its clients, and residents to provide Acorn with recommendations on how to improve client satisfaction. By surveying residents in Acorn’s properties and interviewing clients affiliated with universities who book for large student groups, we were able to determine Acorn’s strengths and areas it could improve upon. We recommend Acorn make improvements to the flat turnover process, improvements to its student orientation, and renovate its Crawford Passage and Baker’s Row flats. Additionally, we recommend Acorn introduce a client affairs position and implement a digital feedback survey for future use.

Publisher

Worcester Polytechnic Institute

Date Accepted

2020-03-04

Project Type

Interactive Qualifying Project

Accessibility

Unrestricted

Advisor Department

Interdisciplinary Programs

Advisor Department

Civil and Environmental Engineering

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