More patients are seeking medical compensation for their service as veterans and, thus, the Veterans Affairs Healthcare System is overwhelmed trying to incorporate them into the healthcare providers' schedule. This Interactive Qualifying Project attempts to transfer and to spread a solution for scheduling. Instead of tailoring a solution for only one facility, we attempt to integrate concerns experienced within different VA Community-Based Outpatient Clinics (CBOCs). We outline a methodology to transfer a schedule-planning tool, called ProSkedge, to VA CBOCs through a product needs assessment and development of a user manual and its impact evaluation. This is carried out through interviews with CBOCs representatives and surveys with the WPI community and CBOCs.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Quan, Steven
• Chen, Xiuping

Subject

• Well-Being
• Computing
• Community
• Health

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-022811-151346

Keyword

• Medical care
• Community engagement

Advisor

• Bar-On, Isa
• Konrad, Renata

Year

• 2011

Center

• Worcester Community Project Center (Massachusetts) - IQP

Date created

• 2011-02-28

Location

• Worcester

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright