Strong, Diane M.
One Sky Community Services
In today's competitive economy, organizations are reliant on technology to maximize efficiency. One method of maximizing efficiency is automation, the technique of making a system operate automatically. Through automation, manual processes can be streamlined to eliminate waste. This project outlines the automation of the Individual Service Agreement (ISA) process at One Sky Community Services. The three stages of this process, Creation, Review, and Approval, were prototyped and implemented into a digital management system, Microsoft SharePoint Online, using Agile methodologies.
Worcester Polytechnic Institute
Management Information Systems
Major Qualifying Project
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