Abraham, Jon P
Wilbur, Jayson D.
John Hancock Insurance and Financial Services
John Hancock must utilize processes to monitor departmental performance. Our group was presented with several problems whose solutions will benefit the company's quality assurance capabilities. This MQP analyzes the optimization of a sampling function for a book of insurance policies, the bootstrapping method for the estimation of policy shortfall confidence intervals, and a sampling procedure to aid the company in customer satisfaction screening.
Worcester Polytechnic Institute
Major Qualifying Project
All authors have granted to WPI a nonexclusive royalty-free license to distribute copies of the work, subject to other agreements. Copyright is held by the author or authors, with all rights reserved, unless otherwise noted.