Student Work

Process Mining the Credit Suisse Advisory Process

Public

Downloadable Content

open in viewer

Our Major Qualifying Project is to show the business benefits of process mining, and our sponsor is Credit Suisse. We specifically focus on demonstrating the identification of bottlenecks and deviations in the Credit Suisse advisory process, which can reduce operational costs and increase productivity. Each activity that an employee completes in the advisory process is logged in the form of an event. Event logs can be analyzed, or "mined," to discover a process model. The derivation of a process model is called "process mining." Through the use of process mining, a company can compare the process model to the intended business model to identify deviations, as well as identify points of congestion.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
Creator
Publisher
Identifier
  • E-project-042717-101022
Advisor
Year
  • 2017
Center
Sponsor
Date created
  • 2017-04-27
Location
  • Zurich
Resource type
Major
Rights statement
Last modified
  • 2021-02-01

Relations

In Collection:

Items

Items

Permanent link to this page: https://digital.wpi.edu/show/0c483k75c