Paffenroth, Randy Clinton
SWITZ / Zurich Project Center
Our Major Qualifying Project is to show the business benefits of process mining, and our sponsor is Credit Suisse. We specifically focus on demonstrating the identification of bottlenecks and deviations in the Credit Suisse advisory process, which can reduce operational costs and increase productivity. Each activity that an employee completes in the advisory process is logged in the form of an event. Event logs can be analyzed, or "mined," to discover a process model. The derivation of a process model is called "process mining." Through the use of process mining, a company can compare the process model to the intended business model to identify deviations, as well as identify points of congestion.
Worcester Polytechnic Institute
Major Qualifying Project
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