Faculty Advisor

Paffenroth, Randy Clinton

Faculty Advisor

Sturm, Stephan

Center

Zurich, Switzerland

Abstract

Our Major Qualifying Project is to show the business benefits of process mining, and our sponsor is Credit Suisse. We specifically focus on demonstrating the identification of bottlenecks and deviations in the Credit Suisse advisory process, which can reduce operational costs and increase productivity. Each activity that an employee completes in the advisory process is logged in the form of an event. Event logs can be analyzed, or "mined," to discover a process model. The derivation of a process model is called "process mining." Through the use of process mining, a company can compare the process model to the intended business model to identify deviations, as well as identify points of congestion.

Publisher

Worcester Polytechnic Institute

Date Accepted

April 2017

Major

Computer Science

Major

Mathematical Sciences

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Mathematical Sciences

Project Center

Zurich, Switzerland

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