Faculty Advisor
Paffenroth, Randy Clinton
Faculty Advisor
Sturm, Stephan
Center
Zurich, Switzerland
Sponsor
Credit Suisse
Abstract
Our Major Qualifying Project is to show the business benefits of process mining, and our sponsor is Credit Suisse. We specifically focus on demonstrating the identification of bottlenecks and deviations in the Credit Suisse advisory process, which can reduce operational costs and increase productivity. Each activity that an employee completes in the advisory process is logged in the form of an event. Event logs can be analyzed, or "mined," to discover a process model. The derivation of a process model is called "process mining." Through the use of process mining, a company can compare the process model to the intended business model to identify deviations, as well as identify points of congestion.
Publisher
Worcester Polytechnic Institute
Date Accepted
April 2017
Major
Computer Science
Major
Mathematical Sciences
Project Type
Major Qualifying Project
Copyright Statement
All authors have granted to WPI a nonexclusive royalty-free license to distribute copies of the work, subject to other agreements. Copyright is held by the author or authors, with all rights reserved, unless otherwise noted.
Accessibility
Unrestricted
Advisor Department
Mathematical Sciences
Project Center
Zurich, Switzerland