Faculty Advisor

Johnson, Sharon

Abstract

Primary care clinics are facing increased patient volume, which can contribute to delays and dissatisfied patients. This project examined root causes of delays and potential countermeasures in a large primary care clinic that is part of an integrated health system. The team gathered data and created simulation models to explore opportunities for improvement. Based on the simulation analysis, reducing variation in appointment durations and earlier patient arrivals had significant positive effects on the timeliness of appointment starts and the total visit time.

Publisher

Worcester Polytechnic Institute

Date Accepted

March 2016

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Business

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