Telehealth is an online healthcare service for patient encounters, and the New England Veterans Integrated Service Network (VISN1) is one of its providers. As the initial source of funding for VISN1 Telehealth ends in FY14, the project team was requested to evaluate the program’s return on investment (ROI). The ROI analysis indicates that Telehealth costs outweigh its financial benefits; however, a multi-attribute analysis reveals that the qualitative benefits outperform Telehealth’s associated costs. The team recommends the continued funding of Telehealth.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Moore, Madalyn Amber
• Rieger, Kelsey Morgan
• Vardaro, Michael John
• Moreschi, Adam Christopher

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-121813-160755

Advisor

• Zeng, Amy Z.

Year

• 2013

Sponsor

• VETERANS AFFAIRS’ NEW ENGLAND VETERANS

Date created

• 2013-12-18

Resource type

• Major Qualifying Project

Major

• Management Engineering
• Industrial Engineering

Rights statement

• In Copyright