Faculty Advisor

Zeng, Amy Z.

Abstract

Telehealth is an online healthcare service for patient encounters, and the New England Veterans Integrated Service Network (VISN1) is one of its providers. As the initial source of funding for VISN1 Telehealth ends in FY14, the project team was requested to evaluate the program’s return on investment (ROI). The ROI analysis indicates that Telehealth costs outweigh its financial benefits; however, a multi-attribute analysis reveals that the qualitative benefits outperform Telehealth’s associated costs. The team recommends the continued funding of Telehealth.

Publisher

Worcester Polytechnic Institute

Date Accepted

December 2013

Major

Management Engineering

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Business

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