Zeng, Amy Z.
Telehealth is an online healthcare service for patient encounters, and the New England Veterans Integrated Service Network (VISN1) is one of its providers. As the initial source of funding for VISN1 Telehealth ends in FY14, the project team was requested to evaluate the program’s return on investment (ROI). The ROI analysis indicates that Telehealth costs outweigh its financial benefits; however, a multi-attribute analysis reveals that the qualitative benefits outperform Telehealth’s associated costs. The team recommends the continued funding of Telehealth.
Worcester Polytechnic Institute
Major Qualifying Project
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