The absence of a standard method to track sales assistance requests lead to wasted resources, collaboration road blocks, and an inability to track key metrics in Cisco. This project aimed to alleviate such issues by implementing dashboards and reports in Cisco's Salesforce.com portal, using agile development methodology. The project concluded with interviews with end users, the results of which provided useful insights for a better system adoption.
Worcester Polytechnic Institute
Management Information Systems
Major Qualifying Project
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