Family Health Center of Worcester
The current operations of the Family Health Center of Worcester's Dental Department were examined to increase clinic capacity and reduce the number of no-show appointments. Data representing employee operations and patient no-shows was collected and analyzed. Based on this data, a series of solutions were designed and implemented utilizing the DMAIC design process. The team presented the results to the Dental Department and offered future suggestions to continue to maximize and manage capacity within the clinic.
Worcester Polytechnic Institute
Major Qualifying Project
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