Faculty Advisor

Johnson, Sharon

Faculty Advisor

Tulu, Bengisu

Abstract

The current operations of the Family Health Center of Worcester's Dental Department were examined to increase clinic capacity and reduce the number of no-show appointments. Data representing employee operations and patient no-shows was collected and analyzed. Based on this data, a series of solutions were designed and implemented utilizing the DMAIC design process. The team presented the results to the Dental Department and offered future suggestions to continue to maximize and manage capacity within the clinic.

Publisher

Worcester Polytechnic Institute

Date Accepted

March 2010

Major

Management Engineering

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Business

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