Towner, Walter Thomas
Vassallo, Helen G.
The goal of this MQP was to work with District 3 of the Massachusetts Department of Transportation Highway Division to develop a one-page report of performance based on district specific, monthly data. The methods we used were Axiomatic Design to understand how the organization functioned, Active Risk Management to determine weights and probabilities of the performance measures and the Balanced Scorecard to guide the development of a simple visual graphical tool to enable management to monitor and achieve outstanding performance at district level.
Worcester Polytechnic Institute
Major Qualifying Project
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