Strong, Diane M.
Reliant Medical Group
The goal of this project is to explore any potential risk related to the messaging component of MyChart, the PHR System that Reliant Medical Group currently utilizes. Dr. Lawrence Garber and the staff of Reliant Medical Group are concerned that some patients may miss important messages sent through MyChart and therefore lead to possible increase in health-related risk and medical cost. Our analysis revealed a group of patients that were inactive or problematic MyChart users that Reliant should target for improvement. We provide a detailed plan for identifying problematic users.
Worcester Polytechnic Institute
Management Information Systems
Major Qualifying Project
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