Title

Generating Capacity through Identification of Task Drivers in Morgan Stanley International Prime Brokerage

Faculty Advisor

Gerstenfeld, Arthur

Center

Wall Street/London

Abstract

The project focused on identifying and understanding the underlying drivers of customer service representatives' daily activities within the Client Service Department for Morgan Stanley's International Prime Brokerage Division. Through the development and implementation of a tool to capture these activities, we were able to distinguish and analyze the significant drivers of work for the representatives. These were presented to our sponsor in order to more strategically direct future efforts to balance and expand capacity within the department.

Publisher

Worcester Polytechnic Institute

Date Accepted

February 2008

Major

Industrial Engineering

Project Type

Major Qualifying Project

Accessibility

Unrestricted

Advisor Department

Business

Project Center

Wall Street/London

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